Lumiere Beauty Return & Refund Policy

Last Updated: October 3, 2026

At Lumiere Beauty, we want every customer to feel confident when shopping with us. We carefully select and prepare our beauty products to give our customers a pleasant shopping experience.

If you are not completely satisfied with your purchase from Lumiere Beauty, please contact our customer support team. We will review your request and help find the best solution.

Returns

Lumiere Beauty accepts eligible return requests within the return period stated on our website or at the time of purchase.

To qualify for a return, the product must generally be unused, unopened, and in its original condition and packaging.

Because Lumiere Beauty sells beauty and personal care products, certain items may not be eligible for return once they have been opened or used.

This helps Lumiere Beauty maintain proper hygiene and product safety for all customers.

Customers must contact Lumiere Beauty before sending an item back. Please do not send a product to any address without receiving return instructions from Lumiere Beauty.

Damaged or Incorrect Products

Lumiere Beauty takes care when preparing orders, but products can sometimes become damaged during shipping.

If you receive a damaged, defective, incorrect, or incomplete product, please contact Lumiere Beauty as soon as possible.

Lumiere Beauty may request photos of the product, packaging, shipping label, and any visible damage.

After reviewing the situation, Lumiere Beauty may offer a replacement, refund, store credit, or another suitable solution.

Opened or Used Beauty Products

For hygiene and safety reasons, Lumiere Beauty may not accept returns for beauty products that have been opened, used, applied, tested, or altered.

This may include skincare, hair care, cosmetics, personal care products, and other products that come into direct contact with the body.

Customers should carefully review product descriptions, ingredients, directions, and warnings before using any Lumiere Beauty product.

Refunds

When Lumiere Beauty approves a refund, the refund will normally be sent to the original payment method.

The time required for a refund to appear in your account depends on your bank, card provider, or payment service.

Lumiere Beauty cannot control the processing time used by your bank or payment provider.

Non-Returnable Products

Certain products sold by Lumiere Beauty may not qualify for returns.

These may include opened or used beauty products, personal care products, products damaged through misuse, and items that cannot safely be resold.

Lumiere Beauty will always consider applicable consumer rights when reviewing a return request.

Return Shipping

If a product is returned because it is damaged, defective, or incorrect due to an error by Lumiere Beauty, we may cover reasonable return shipping costs.

For other returns, the customer may be responsible for return shipping costs.

Lumiere Beauty will provide return instructions when a return is approved.

Order Cancellations

If you need to cancel a Lumiere Beauty order, contact us as quickly as possible.

Lumiere Beauty cannot guarantee cancellation once an order has entered processing or has already been shipped.

If the order has already shipped, the customer may need to follow the normal return process.

Contact Lumiere Beauty

For any return or refund request, please contact Lumiere Beauty with your order number and details about the issue.

Lumiere Beauty will review your request and respond with the next steps.

Lumiere Beauty reserves the right to update this Return & Refund Policy when needed. Any changes will be posted on the Lumiere Beauty website.